PROFESSIONAL CULTURE OF MEDICAL WORKERS AND THE ART OF COMMUNICATION WITH PATIENTS

Annotation

This article provides a scientific analysis of the professional culture of medical workers, the art of communicating with patients, and the requirements of medical ethics and deontology. It also focuses on the importance of proper patient interaction in medical institutions, mechanisms for developing communication skills, empathy culture, trust factors in the doctor–patient relationship, and their interpretation based on international standards. Research results show that a high level of professional culture significantly improves a patient’s psychological state and increases the effectiveness of treatment.

Keywords: professional culture, medical ethics, deontology, patient communication, empathy, trust, communication skills.

Introduction

The development of modern medicine requires medical specialists not only to possess strong professional knowledge and skills but also to demonstrate high levels of culture, behavior, speech literacy, and communication skills when interacting with patients. A patient’s trust in the doctor is one of the most important psychological factors that influences the treatment process. It is difficult to achieve positive results in an environment where the professional culture of medical staff is insufficient.

Today, humanism, professional responsibility, and communication culture occupy an important place in the healthcare system. It is essential that communication between the doctor and the patient be sincere, respectful, and neutral. Therefore, the professional culture of a medical worker is not only a set of ethical norms but also an important indicator of the quality of medical services.

Main Part

1. The concept and essence of professional culture

Professional culture refers to the medical worker’s professional responsibility, adherence to ethical norms, appearance, speech culture, psychological stability, humane attitude toward patients, and communication skills.

The main components of professional culture include:

professional knowledge and competencies;

medical ethics and deontology norms;

social and psychological culture;

communication culture;

personal appearance and hygiene;

respect for the patient’s individuality.

When a doctor demonstrates a high level of professional culture, the patient develops trust, which ultimately increases the effectiveness of treatment.

2. Principles of medical ethics and deontology

Medical ethics is a set of norms that govern the behavior, professional conduct, and communication of medical workers with patients.

Deontology, on the other hand, refers to a doctor’s duties, responsibilities, and the ethical system that governs respect for the patient’s life and health.

Core principles include:

prioritizing the patient’s life and health;

maintaining confidentiality;

honesty and responsibility;

non-discrimination and respectful communication;

providing psychological support;

being impartial throughout the treatment process.

Compliance with these principles ensures that the medical service aligns with international standards.

3. The art of patient communication and communication culture

The art of patient communication refers to the doctor’s ability to interact with patients politely, sincerely, clearly, and in a psychologically comfortable manner.

It includes the following components:

3.1. Beginning the interaction

greeting the patient and introducing oneself;

asking about the patient’s condition and initiating the conversation politely;

understanding the patient’s fears, anxiety, and pain.

3.2. Demonstrating empathy

Empathy is the ability to understand the patient’s emotional state, listen attentively, and respect their feelings.

Doctors with high empathy levels build stronger patient trust.

3.3. Using clear and understandable language

Excessive use of medical terminology can confuse patients.

Therefore, a doctor must:

explain information in simple, clear language;

present issues concisely;

provide written recommendations when necessary.

3.4. The culture of listening

Active listening means focusing on the patient without interrupting, carefully understanding their concerns.

This helps quickly identify health issues.

3.5. Culture of physical interaction

During medical examinations:

informing the patient about each step;

respecting the patient’s personal boundaries;

strictly following hygiene rules — are essential elements of medical professionalism.

4. Psychological impact of communication on treatmen effectiveness

Research shows that warm, respectful communication between doctor and patient:

reduces anxiety;

decreases perceived pain;

increases medication effectiveness;

accelerates rehabilitation.

Thus, effective communication serves as a psychological tool that complements medical treatment.

5. International experience and modern approaches

In advanced healthcare systems, the communication culture of medical workers is given special attention. For example:

In the United States, the “Patient-centered care” model is widely used;

In European countries, “Medical Communication Competence” courses are mandatory;

In Japan, empathy and politeness form an integral part of medical protocol.

These practices significantly improve the quality of healthcare services.

Conclusion

The professional culture of medical workers is one of the key factors in effective patient communication. A doctor’s ethics, speech culture, appearance, empathy, and adherence to medical ethical standards play an essential role in the success of the treatment process. In an environment where the art of communication with patients is well-developed, trust increases, psychological wellbeing improves, and rehabilitation becomes faster.

Therefore, enhancing the professional culture of medical workers, continuously improving communication skills, and aligning patient communication practices with international standards remain crucial tasks.

References

1. Karimova M. Fundamentals of Medical Ethics and Deontology. Tashkent, 2021.

2. World Health Organization (WHO). Patient-centered Communication Guidelines, 2020–2023.

3. Smith J. Medical Communication Competence. New York: Elsevier, 2019.

4. Rasulov A., Nasriddinov U. Medical Culture and Doctor–Patient Relations. Tashkent Medical Publishing, 2022.

5. European Medical Association. Doctor–Patient Interaction Standards, 2022.

Avazbekova Rayyonaxon was born on March 12, 2008, in Andijan city, Andijan region of the Republic of Uzbekistan, into an intellectual family.

She is a first-year student of the Andijan Branch of Kokand University, Faculty of Medical Treatment, group 25-11.

How Social Media Affects Young People

Nowadays, it is difficult to imagine life without social media. They have become an integral part of our lives: some people use them to stay informed about the news, others to communicate with friends, and some to gain knowledge. Especially among young people, the role of social media is enormous. However, their impact can vary from person to person — for some, they bring benefits, while for others, they become a reason for wasting time.

For me personally, social media brings more benefits. Because I try to use them properly. For example, through the “Ibrat Farzandlari” app, I do various exercises to learn German, English, and other foreign languages. This app helps me improve my vocabulary and make my speech more fluent. In addition, through the “Mutolaa” app, I read new books and stories every day. Such platforms awaken in me a love for reading and an interest in books.

However, unfortunately, not all my peers use social media correctly. Some spend most of their time watching useless or even harmful content. This reduces their attention to studying and negatively affects their mood. Some, on the other hand, become too immersed in the virtual world and gradually distance themselves from real-life relationships. In my opinion, the problem is not in social media itself, but in us, the youth. Because we are the ones who choose how to use them. If we use them to gain knowledge, learn languages, and stay informed about new events, they will be useful.

On the contrary, if we use them to waste time, compare ourselves with others, or follow meaningless posts, they will harm us. Social media, in fact, is a great opportunity for young people to expand their thinking, express themselves, and work on self-improvement. The important thing is to know how to use them in the right way. In conclusion, social media can be both useful and harmful — it depends on how we use them. I believe that every young person should learn to use social media in a way that brings benefit. Because every opportunity gives a real result only when it is used correctly.

O‘rozboyeva Shodiya Shonazar qizi was born on December 21, 2007, in Eshimjiron village, Gurlan district, Khorezm region, Republic of Uzbekistan. She is a first-year student at Urgench Innovative University, Faculty of Philology and Language Teaching: Uzbek Language.

Be healthy for our happiness, dear teacher

May your precious head be safe and sound,

May every morsel you eat be pure and blessed.

May the tears in your eyes stay hidden,

We always bow to you with respect —

Be healthy for our happiness, dear teacher.

You truly deserve honor and esteem,

We humbly bow our heads before you.

You have done so much good for us,

We are always grateful to you —

Be healthy for our happiness, dear teacher.

May you guide us at every moment,

May our path stay bright and clear.

Sincere wishes and heartfelt prayers —

We always acknowledge your kindness,

Be healthy for our happiness, dear teacher.

Avazova Diyora Alisher girl was born on July 17, 2007, in Kitob district, Kashkadarya region. She graduated from School No. 91 with a Gold Medal for her excellent academic performance, diligence, exemplary behavior, and initiative.

She is currently a member of the Kashkadarya Regional Youth Parliament’s Active Members team and a volunteer of the “Golden Wing” movement. She holds numerous international certificates and is a member of “JUNTOS POR LAS LETRAS” and the Global Friends Club. She has been awarded the “Best Promoter” certificate twice.

Her poems and articles have been published in Kenya, Uzbekistan, Egypt, Turkey, and several other international and local publishing houses. She is a graduate of the “Diamond Girls” project and won 2nd place in the “Initiator of the Year — 2024” competition. She is also a participant in the G4G program designed for girls.

She was a delegate of the “2024 Asia–Pacific Young Leaders Summit” and an official delegate of the Istanbul International Model United Nations. She serves as the Azerbaijan coordinator of the Shishu Ullash organization and is an official delegate of the “Future Office” Season 2.

She holds more than 50 international certificates. She is an official member of the “Towards Leadership” project and actively participates in various projects and competitions. She is a delegate of “ELEVATE MUN,” Deputy Head of Media Literacy at the “Yuksak Parvozim” Young Creators Movement, and coordinator of “Umid Yo‘gdusi.” She is also featured in the “Young Leaders” Encyclopedia.

PSYCHOLOGICAL CHARACTERISTICS OF COPING WITH STRESS IN PREGNANT WOMEN

Annotation:

This article highlights the causes of stress in pregnant women, their psychological characteristics, and the emotional and physiological changes occurring during this period. It also analyzes the importance of psychoprophylaxis and psychocorrection methods in coping with stress. The article emphasizes ways to reduce stress through psychological support, creating a positive environment, and strengthening family relationships.

Keywords: Pregnancy, stress, psychology, emotion, anxiety, psychocorrection, social support, psychoprophylaxis, maternal instinct, psycho-emotional state.

Introduction

Pregnancy is one of the most natural, and at the same time, emotionally delicate periods in a woman’s life. During this time, profound physiological, hormonal, and psychological changes occur in a woman’s body. Therefore, pregnancy requires special attention not only from a medical perspective but also from a psychological one. The pregnant woman’s psychological stability, emotional state, and the level of social support she receives directly affect her health, the mental development of the unborn child, and the well-being of the family environment.

Modern scientific research shows that stress, anxiety, depressive mood, and emotional instability are increasingly common among pregnant women. This is primarily influenced by the fast pace of modern life, economic and social pressures, family conflicts, lack of support, low self-esteem, and natural physiological changes experienced during pregnancy. Sometimes a woman may not experience pregnancy positively, may struggle to accept her condition, or may not feel prepared for motherhood, which intensifies internal psychological tension.

Stress is the body’s response to internal or external stimuli. While short-term stress can enhance adaptability, prolonged stress can seriously harm health. During pregnancy, the effects of stress become even stronger due to hormonal imbalance and increased sensitivity of the cardiovascular and nervous systems. As a result, high anxiety, fear, insomnia, and depressive symptoms may appear. These conditions negatively impact not only the mother’s health but also the psychological and physiological development of the fetus.

Providing psychological assistance, family support, a positive environment, and cooperation between medical and psychological specialists play a crucial role in stabilizing the emotional well-being of pregnant women. The application of psychoprophylaxis and psychocorrection methods, teaching women positive thinking, and preparing them to manage their emotions are effective in preventing stress.

The relevance of this topic lies in the fact that the psychological state of pregnant women affects not only their personal lives but also society’s responsibility to nurture a healthy generation. Therefore, studying the psychological characteristics of stress in pregnant women, analyzing its causes and consequences, and developing effective coping mechanisms is one of the important directions in contemporary psychological research.

Methodology

This research employed theoretical and practical methods of psychology.

Methods included:

• Direct interviews and questionnaires
• Observation
• Psychodiagnostic tests
  • Spielberger–Hanin Anxiety Scale
  • Beck Depression Inventory
• Psychological interviews

Research tasks:

• Identifying the main causes of stress in pregnant women
• Assessing the psycho-emotional state and studying its dynamics
• Developing and implementing stress management techniques

Applied Methods and Procedures

The study involved 40 pregnant women aged 25–35 from the gynecology department of Andijan City Family Polyclinic No. 1. Psychodiagnostic tests and interviews were conducted. The results were processed using standard statistical analysis methods in psychology.

Research Results and Analysis

The findings revealed that 68% of pregnant women experienced moderate stress levels, 20% had high anxiety levels, and 12% showed mild emotional instability.

Main stress factors identified:

1. Concerns about the fetus’s health
2. Conflicts in family relationships
3. Financial difficulties
4. Hormonal changes and dissatisfaction with physical appearance

Analysis

The results show that women who receive strong social and family support experience significantly lower stress levels. Those who receive psychological counseling and emotional support cope with their condition more easily and maintain psychological stability even after childbirth.

Discussion and Recommendations

The following recommendations are essential when working with pregnant women:

• Conduct psychological training sessions and counseling
• Introduce family psychocorrection programs to strengthen marital relations
• Recommend emotional relaxation techniques, music therapy, and breathing exercises
• Enhance cooperation between medical and psychological services

Important Factors

• Hormonal changes influence emotional stability
• Social environment and family relationships determine stress levels
• Psychological support is crucial for the health of both mother and baby

Conclusion

The analyses show that the physiological, hormonal, and psychological changes occurring during pregnancy significantly influence a woman’s overall mental state. Although stress is a natural protective response, its intensification can lead to psychological instability, anxiety, depression, and emotional tension. Therefore, studying the psychological aspects of stress management during pregnancy is important not only scientifically but also practically.

The research results confirm that the psychological stability of pregnant women is closely linked to their social environment, the level of family support, the quality of marital relationships, and the availability of medical and psychological assistance. A positive psychological atmosphere, affection, and a sense of being valued reduce stress levels, restore emotional balance, and ensure healthy motherhood.

Implementing psychoprophylaxis and psychocorrection programs during pregnancy, teaching stress management techniques, and using psychological methods such as breathing exercises, relaxation, and music therapy produce positive outcomes. These methods not only stabilize the woman’s emotional state but also positively influence the healthy psychological development of the baby.

A mother’s emotional well-being during pregnancy is not only a personal matter but also a social priority, as a psychologically healthy mother gives birth to a healthy child – shaping the physical and moral well-being of future generations.

References

1. Abdurakhmonova, G. Psychological Characteristics of Pregnant Women. Tashkent, 2020.
2. Beck, A. Foundations of Cognitive Therapy. Moscow, 2019.
3. Spielberger, Ch. The Psychology of Measuring Anxiety and Stress. Saint Petersburg, 2018.
4. Ministry of Health of the Republic of Uzbekistan. Reference Materials, 2023.
5. Yusupova, D. Perinatal Psychology. TDPU Publishing, 2022.
6. Lazarus, R. Stress and Emotion: A New Synthesis. Springer, 2006.
7. APA Psychological Bulletin. Pregnancy and Stress Management, 2021.
8. World Health Organization (WHO). Maternal Mental Health During Pregnancy. Geneva, 2022. 

The Blood of Hope

A single drop, yet it sustains

A river flowing through our veins,

It whispers life in every beat,

Where strangers’ hearts and fates may meet.

No crown I seek, no gold I wear,

But life itself, the gift I share.

For every life that breathes anew,

A silent prayer comes shining through.

Let nations rise, let colors fade,

When one hand gives, all fear decays.

For in that act, both strong and small,

Lies the purest bond that unites us all.

Mohan Maharana is a renowned social worker dedicated to humanitarian service and community upliftment. Over the years, he has personally helped more than 2,000 mentally ill individuals find treatment, dignity, and hope. His current focus lies in promoting voluntary blood donation and raising awareness about its life-saving importance. Beyond his social work, he also serves as the Global Director of the World Union of Poets, contributing to the union’s mission of uniting voices across cultures through poetry and compassion.

Scalpels on a Sunday Hymn

At the center of the slaughterhouse,

a song is awake

       toppled walls, void of rafters, tired floors.

There is a flock resting under the aegis

of mourning, I do not wish to rescue any.

Whether bruised or abraded

I do not wish to collect grief from its tongue.

The butchery is the beginning

 of memory,

the night it all started—scalpels— landing

on the nape of high-pitched bleats.

Perhaps, it was love and its frolicking

thinking tulips will spring

in a place built for ruin.

The shepherd, in whose name

they were gathered, did not hear

how they hemmed their ache to a song.

Ask the ewe gathering burnt hooves

of her love, his bones splintered.

the blood strewn through the asphalt

Ask the ash taking him home.

Home of Crease

                                         When the heart of men

                              grew lifeless like a moth caught

                                        in a spider’s web, 

                                           a woman, my mother’s age,

                                      walked the whispering street

                                                    singing.

                                  elegy–

                                         leaking from her mouth

                                                a song, tired of peculiar grief.

                                     her boys, beheaded

                              as proof of war’s torrid teeth.

                                                   her husband too, missing

                                & here is an incision: loss

                                              splits

                                                   the heart open

                                       and leaves the mouth longing.

                                               Somewhere, the radio unbuckles

                                              the voice of a man

                                  who says

                                                  Rana iriya tana tafe

                                              (A better day is coming)

                                     but we all know, the wall that

                                                 separates him from a corpse

                                      is a stray bullet, or perhaps

                                                      the language of his God.

                                           Across the street,

                                                 two children chase each other-

                                                         tree branches for guns,

                                                        fire fire!!

                                                  one plays dead.

                                                         Say,

                                                like this child, we live every day

                                                 practicing our death.

The Ache of My Father

               “Following the kidnap of a relative in August 2024”

All his friends were leaving,

not in the way his ancestors left. I mean,

there is a soul held in a forest.

Mouth, sealed. Hands tied. Helpless.

And we keep reaching for God,

like how the woman in red

crawls until her hands touch a spectacle.

Here, we kneel. We hustle the light under

our shadows of emptiness.

I found my father in saltwater, drowning.

An old photo, clutched in his hand.

Wanting to rescue all of them—

school boys, standing in memorial,

all shape shifting into earth’s marble cage,

we both agree there is nothing left

except hope. But how much hope is enough

to keep our hearts from weeping?

See, he is here, dressed in metaphors

and I hold a torch to say, I am still

searching.

Annah Atane is a Nigerian writer. Her works have appeared in the Brittle Paper, The Meniscus, The Muse, Valiant Scribe, The Kalahari Review, Ric Journal and elsewhere.

Annotation: Due to the rapid growth of digital technologies, the way people receive information, communicate, and form political and social opinions is undergoing significant changes. This article also provides recommendations on the proper use of social media during the digital transformation of society.

Keywords: social media, digital society, information security, youth awareness, fake news, virtual communication, digital culture, internet psychology, media literacy, online environment.

In the 21st century, where digital technologies are rapidly advancing, social media has become an integral part of human life. It serves not only as a means of communication but also as a source of information, education, business development, participation in political processes, and personal branding. Today, a large portion of the world’s population spends a considerable amount of time on social networks, and this significantly affects various layers of society.

Social media has become a primary platform for fast information exchange and global interaction. Through these platforms, people share their thoughts, stay updated on news, and form communities and groups. Among young people especially, social media has deeply penetrated everyday life and plays an important role in shaping identity and worldview. Additionally, social media is widely used in business and marketing. It offers great opportunities for small and medium enterprises to advertise, connect directly with consumers, and enter the market quickly.

Social media provides instant access to news and events. People follow global developments, scientific discoveries, and economic changes primarily through these platforms. Many educational platforms, blogs, video lessons, and online courses spread through social networks, providing students, learners, and professionals with opportunities to improve their skills. Social media also contributes to the development of open dialogue, diversity of opinions, and a culture of free discussion within society. Various social initiatives, environmental campaigns, and charity activities reach large audiences through social media, and they play a role in uniting people.

However, due to its open structure, misinformation spreads quickly on social media. This may negatively influence public opinion and lead to incorrect social decisions. The excessive attractiveness of virtual life can cause young people to waste time unproductively, experience psychological pressure, or develop complexes due to comparing themselves with others. Personal information shared by users can be exploited by fraudsters. Constant dependence on likes and comments may also lead to psychological addiction.

Checking information sources, relying on trustworthy platforms, and avoiding the spread of fake news are essential rules of digital culture. At the same time, parents and educators must focus on developing correct social media usage skills among young people.

In conclusion, social media plays an important role in the development of modern society. It simplifies education, business, communication, and information exchange. However, improper use can lead to negative consequences. The main task of society is to use social media effectively and safely, promote media culture among the youth, and improve information literacy. Only then can social media become a powerful tool that contributes to social progress.

Rakhmataliyeva Navruza Umidjon qizi was born on March 21, 2005, in Pop district of Namangan region. She completed her studies at School No. 32 in her district and is currently a 3rd-year student at Namangan State Pedagogical Institute.

Since childhood, Navruza has been passionate about literature and poetry. In addition, she is a five-time Champion of Uzbekistan in rhythmic gymnastics. She has actively participated in events organized by the Youth Affairs Agency, as well as in Zakovat intellectual competitions, and has earned several certificates.